The Activities and Workproducts of Phase I, Business Capability Exploration

Activities

Workproducts


1

Establish Solution Initiative Shared Space
Create an accessible shared space and "marketing channel" for project information.

Solution Initiative Shared Space
A shared workspace such as a website, portal, or collaboration space that provides information and news about the project.


2

Establish Key Stakeholders
Stakeholders are the different parties that have an interest in the solution[md]those that benefit from the solution and those affected by the solution. Stakeholders can be customers, partners, users, sponsors, and other affected parties. The first part of this activity is to identify a core set of key stakeholders in relation to the initiative. A second part is to define how each stakeholder participates (is affected by) the initiative, and whether they need to be involved.

Stakeholder Profile and Participation Matrix (initial version)
This is a composite workproduct that will eventually cross-index the list of stakeholders with a specification of how each stakeholder benefits and is impacted by the solution initiative (also see Activities 10 and 14). The initial version may contain only a list of each stakeholder identified, their role in relation to business, whether the initiative is likely to affect them, and if they should be solicited for involvement.


3

Clarify Solution Initiative Statement
Clarify the business transformation being considered by

  1. establishing the current business context,
  2. assessing related activities and stakeholders, and
  3. agreeing on solution initiative framing.

Confirmed Solution Initiative Statement
A specification of the intent of the solution in terms of the problem that is being addressed, who benefits and how, motivations for the solution, constraints that surround the solution, and who the sponsor is. This serves as a concise statement of a program that will create and deploy IT capabilities needed to achieve the required business transformation.


4

Establish Inventory of Reference Materials
Create an inventory of artifacts relevant to the Solution Initiative. These typically include reports, presentations, white papers, memos, memorandums of understanding, statements of work, and other reference materials.

Solution Initiative Materials Inventory
The collection of reference materials relevant to the project. The inventory should either be placed in the project workspace or be accessible from links in the project workspace. It is useful to be able to support discussions about inventory materials.


5

Clarify Business Context
Before Solution Envisioning work can begin, there is a need to explore or validate the business environment and the future intent of the business as seen by a number of key stakeholders. The activity establishes the business context related to the Solution Initiative and identifies relevant activity areas.

Business Context and Activity Areas
A model of the business environment that depicts the key activity areas in a value-net showing the relationships between business units.


6

Assess Use of Current IT Capabilities
Assess how current applications, systems, and databases are used to support the activities of different organizational units affected and within the scope of the solution initiative.

Existing IT Systems in Context
A specification of the dependencies of current business activities to existing IT systems indicating which systems and databases need to be considered as IT givens for the solution initiative.


7

Establish a Glossary for the Initiative
Create a readily accessible list of definitions of terminology for project personnel and other interested parties.

Solution Initiative Glossary
Definition of terms used by the project and pointers to where to find more information if necessary.


8

Elicit Forces, Barriers, Results
For each stakeholder, determine the underlying forces, barriers, and results that surround the business transformation under consideration. Force is a new or existing condition that is affecting the business. Barrier is an obstacle within the business context that prevents business objectives from being realized. Result is a change in the state of the business that allows business transformation to take place. Forces and barriers must be supported with marketplace evidence.

Business Capability Model (component): Stakeholder Challenges ListA list of the forces, barriers, and results relevant to each stakeholder, along with evidence from the market place and business environment. This workproduct will be later transformed into one of the Capability Maps within the Business Capability Model.

 


9

Identify Business Activities in Scope
Identify business activity scenarios in the current business (as-is) that are in-scope for the solution initiative for all stakeholder roles. Capture the work sequence at the generic level for each activity by creating essential activity scenario diagrams. The scenarios should reflect the essential sequence of work steps that characterize the business activities.

Essential Activity Scenarios (initial version)
Stakeholder essential business activities are identified by name and brief description. The identified activities are detailed to a useful level as scenario diagrams.

Later these scenarios are used as the basis for creating storyboards of transformed scenarios (to-be) for how the business can operate with the new capabilities selected in the solution initiative. See Activity 12.


10

Perform Stakeholder Impact Analysis
For each stakeholder, information is collected to profile the stakeholder with respect to the solution initiative. A description of the impact on the stakeholder is captured based on how their world will potentially change as a result of the initiative.

Stakeholder Profile and Participation Matrix (component): Stakeholder Impact Summary
A tabular specification of how each stakeholder is impacted by the solution initiative. A template is used to document the following information about the stakeholder with respect to the initiative: Attitude, Temperature, Influence, Risk Tolerance, Expectations, Impact.


11

Nominate Capabilities
Based on the essential business activity scenarios (created in Activity 9), nominate organizational and IT capabilities that could support the enterprise of the future.

Candidate Capability Cases Portfolio
A collection of Capability Cases and selected solution stories that serve as inspirations for the envisioned solution. A Portfolio may include fully developed Capability Cases selected from a catalog. It can also include newly identified capabilities. These are identified by their name and a short intent statement.


12

Explore Future Business Possibilities
Using current business activity scenarios (created in Activity 9), create future work scenarios for the enterprise. Transform the existing work scenarios into views of how the business will be able to operate with the new capabilities selected for the solution initiative (as identified in Activity 9). Create narratives and storyboards in conjunction with the scenarios to convey how the work sequence will change for each business activity with the support of these new capabilities.

Essential Activity Scenarios (transformed)
Storyboards of transformed scenarios (to-be) for how the business can operate with the new capabilities selected in the solution initiative. These future retrospective stories may include a narrative description of activities that a role in the organization needs to perform.. They can be thought of as a "day in a life" story of a person operating in that role in the envisioned future.


13

Explore Technology Options
Consider established and emerging technologies and known and envisioned solution stories as a means to understanding what might be possible through technology.

Technology Strategy Outline
A document identifying the set of technologies that may be used to support task scenarios. It takes into account how other organizations, including the company's competitors, may be using technology for competitive advantage.


14

Perform Stakeholder Benefit Analysis
Map capabilities to each stakeholder's interests and challenges, expressing a value proposition. Each party has interests that the envisioned solution satisfies; goals and objectives they're trying to accomplish; forces that are addressed by the solution; and barriers that are overcome by the solution.

Stakeholder Profile and Participation Matrix (component): Stakeholder Benefit Summary
Link to Business Capability Model and its component maps.

The elaborated workproduct also indicates how each stakeholder can contribute to the project with anticipated effort and other dependencies.


15

Refine Results
Translate the informal statement of results into a normalized list. For each result identify possible measures.

Measures
A table expressing results and measures for each business activity in the scope of the solution initiative.


16

Map Capabilities to Forces, Barriers, Challenges, and Results
Develop "Cause Effect/Impact" diagrams depicting how existing and new capabilities are needed in the business context.

Business Capability Model
A specification of how the challenges of stakeholders in performing their activities are supported by existing and envisioned capabilities. It includes as components:

[lb] Stakeholder Challenges List (see Activity 8)

[lb] Activity Challenges Map[md]a mapping of the forces, barriers, and results to each activity that is in scope.


17

Create Solution Vision Presentation
Package the work of the phase into a presentation of the vision of the solution. Aspects of the presentation need to address multiple audiences: business executives, system architects, and end-user representatives.

Solution Vision Presentation and Shared Space
A presentation that provides (a) a summary of the business situation; (b) a vision of one or more possible solution concepts; (c) motivating future scenarios and supporting capabilities; and (d) value propositions that serve as input to making a business case.